Weird Casing

Hey, well here’s the story.
I am not sure how this happened, I feel like I take good care of my Fuze, but somehow the click-wheel thing has “sunk” into the casing, for lack of a better word.
Most players have the wheel and light level, but mine are now a bit lower than the black casing. 

Also, the upper half seems to have detached from the lower half a bit.
Normally this wouldn’t be a problem, but recently I got one of those: “Complete shut down” things where you cannot turn it on, and it does not respond.  Do you think the tow problems are related, and is there a way to bring the wheel back up?

If it is still under the one year warranty just call tech support since that is a hardware issue already. As long as there is no sign of physical damage they will replace it.