URGENT FIRMWARE NEEDED

If sandisk really cares about their customers,they need to upgrade the firmware of sandisk clip jam immediately.i have just bought a sandisk clip jam and very dissapointed.major problem is ,it doesnt show the full names of songs.only 12 characters.01,02 - make four characters alone,how come 12 characters can be sufficient for the song names.This is a really big urgent problem.We(all the sandisk clip jam owners) waiting a solution, a new firmware maybe.we are WAITING