Here’s what worked for me. I downloaded “Any Video Converter” and I used “Rhapsody” to drag the files to the Fuze. Download your video on to computer, open the video in"Any Video Converter," select the “Flash Video Movie” option next to profile. Scroll down to “Video Options” and change the frame size to “224x176” then convert the video. When the video is converted, imported it, or drag it into “Rhapsody” in the video section. Your fuze should be plugged in. Drag the video and drop it in the Fuze. Also you don’t have to suscribe to “Rhapsody” to place videos on your Fuze…Enjoy!