Hi; I have 1 GB Sansa Express. I am trying to install the latest firmware. The firmware that came with the player is 01.01.01A. I am using HP Pavilion laptop with XP (SP2).
I downloaded and installed Sansa Updater. the updater icon is on the taskbar.
When I insert the player into USB port, the little dog on the player display starts moving left and right. the display shows it is charging. The updater does not update the player. When I click the updater icon, I see that " Check the updates automatically" is checked. But nothing else is happens. When I click “Check for updates now”, A small window pops up on the screen and gives me the following warning: There is no internet connection. Fix the problem and try again.
I use Sprint pc card with my laptop for wireless connection. Since I live in the rural area, I have no choice but a wireless pc card for my fast internet connection.
I have no problem using the card and browsing the web.
Some folks here suggest that I contact sansa support and request update files. I wish these files would be at Sansa Express’ web site so that I could download, and move them into my player.