Updater not working, second

This message was posted 15 days ago, and as not received any answer …

Hello,

I have a Sansa Express 2 GB with 01.00.15F2 firmware

I have installed the Sansa Updater 1.041

When i plug my Sansa Express, a windows say : you are in Europe (true)

and a new firmware 1.01.01 is available.

When i click on “Update now”, apparently, the firmware is downloaded, bat

after waiting a while at 100%, the message : "Failed to download the required

firmware files". “Firmware update cannot continue at this time”. "Please try

again later" …

I am trying from 10 days, morning and late … ever the same answer …

Thanks for a quick solution.

does it happen anywhere you take the device to try it on? multiple computers?

Message Edited by Enigma on 08-07-2007 10:16 AM

pragmatec wrote:

This message was posted 15 days ago, and as not received any answer …

 

Hello,

I have a Sansa Express 2 GB with 01.00.15F2 firmware

I have installed the Sansa Updater 1.041

When i plug my Sansa Express, a windows say : you are in Europe (true)

and a new firmware 1.01.01 is available.

When i click on “Update now”, apparently, the firmware is downloaded, bat

after waiting a while at 100%, the message : "Failed to download the required

firmware files". “Firmware update cannot continue at this time”. "Please try

again later" …

I am trying from 10 days, morning and late … ever the same answer …

Thanks for a quick solution.

I would contact sandisk tech support. they can email you the firmware.

Hello,

First, excuse me for my poor english.

I made test with two different Sensa Express, on three different computer …

In English, I have choice : Europe or Israel   ??? same stop after few minutes …

I have contacted the Swiss distributor … no answer …

I suspect Sandisk not support the product …

@pragmatec wrote:

Hello,

First, excuse me for my poor english.

I made test with two different Sensa Express, on three different computer …

In English, I have choice : Europe or Israel   ??? same stop after few minutes …

I have contacted the Swiss distributor … no answer …

I suspect Sandisk not support the product …

 

 

 

If you’re downloading your firmware updater here then you shouldn’t have any issues.  If you say that you have a 01.00.15F2 firmware then the updater should be compatible.  Check to see which options you are choosing.  If you find yourself choosing Europe, try choosing Americas and Vica Versa.

Hello,

I use the version  1.041 of Sansa Updater and the proposal

is : Europa or Israel ( why this limitation ??)

Both choice not working