TG: Why doesn’t the LP Installer work when you download it from the SanDisk website/
TG: Well Ashley K, do you have a solution?
Ashley K.: Please allow me some time while I review the chat history.
Ashley K.: Thank you for your patience.
Ashley K.: Please tell me, for what purpose do you need U3 when it is discontinued.
TG: I think you have a corrupted LP Installer download or a server problem. I find the U3 program useful for several different reasons. I didn’t start this chat to discuss what I do with my SanDisk USB 8GB Cruzer micro. I started this chat to inquire about a problem with you download of the LP installer on the SanDisk website.
Ashley K.: We recommend SanDisk Secure Access software for the password protection feature now.
TG: I’m not seeking support for the device. I just want to download the software that supports the device and that software is available for download on the SanDisk website. I’ve never heard of a technology company that cuts off download for discontinued products. If the LP Installer is available for download, which it is, then it should work as it has in the past. If SanDisk has disabled the server that is obviously required to use the LP Installer, then it should be posted on the website. There should have been a notice that the server required to use the LP Installer would be cut off at a certain date. I don’t recall seeing anything to indicate SanDisk had intentions of disabling the LP Installer.
TG: Is there a server that’s not working at the moment or is there a server that has been disabled?
Ashley K.: The U3 software should get installed on this drive however since it is not working then there are no troubleshooting steps available.
Ashley K.: Please be informed most U3 applications are now available online as regular portable applications that does not require U3 platform to run.
TG: Why does the LP Installer need to access the Internet? What is the LP Installer contacting?
TG: You’re not being very responsive Ashley and you are making this chat into a painful waste of time. I came here for a solution to your server issue.
Ashley K.: I apologize Tim but there is no solution to this, the server has been disabled.
TG: Why is the LP Installer available for download if the server required to use the LP Installer has been disabled without notice?
TG: Why doesn’t SanDisk make a LP Installer that doesn’t need a server to function properly?
Ashley K.: I will take it as a feedback and share it further informing to delete the link for installing U3.
Ashley K.: However this has been posted already that All support for U3 is discontinued.
TG: I think SanDisk should to the right thing and provide a solution to the LP Installer that would do as its expected to do.
TG: Discontinuing support for a product and removing access to software downloads for discontinued products are two different things.
TG: The software should be available.
TG: I think SanDisk should find a solution to this issue. If other people read this chat, do you think they’d be inclined to buy SanDisk products from a corporation that behaves like this?
TG: I want to elevate this issue. This type of support is expected for discontinued products. Who would buy products if they knew those products could be disabled at some point on a few years away, by disabling software downloads?
Ashley K.: I understand that Tim but notice to discontinue U3 software was published on our web site.
Ashley K.: Also none of the feature of U3 is in use apart from the password protection.
TG: Notice to discontinue applications was posted. Notice to discontinue the download of the LP Installer was not posted and the LP Installer is still available for download.
Ashley K.: I agree it is still available and we will take it offline soon.
TG: It should work. Why does SanDisk waste people’s time by posting a download that doesn’t work.
TG: I think I’m entitled to a working LP Installer.
TG: Since no notice was given that the LP Installer available for download would be disabled by SanDisk.
TG: Download support for legacy products is expected.
TG: I’m looking for a solution, not some corporate jibberish about support.
Ashley K.: There are no steps that we have available to make U3 work on your drive.
TG: That’s a bunch of corporate jibberish. The problem is not that the drive doesn’t work, the problem is that SanDish has disabled the server that’s required for the LP Installer download, which is still available, to function.
Ashley K.: You can use this drive without U3 is all I can say.
Ashley K.: Regarding LP installer still available on our site, as I said I will forward this feedback to take it offline.
TG: I can’t use the drive as I purchased it. I have applications that need the U3 program.
Ashley K.: The U3 applications are no longer available to download
TG: The LP Installer should be available. It is not the type of U3 application that has been discontinued since 2009. The LP Installer was last working for me in December 2011. That’s an indication that the LP Installer is different than U3 applications. There has been no notice that SanDisk would disable the LP Installer.
Ashley K.: I understand that however since you have tried to install it on two different computers and is not working, there is nothing that we can do here.
TG: Do you think I’m stupid Ashley? It’s not working not because it’s broken, it’s not working because SanDisk has deceived the consumers by disabling the server required to use the LP Installer, but they keep the LP Installer available for download with the full knowledge that it won’t work. Why is that?
Ashley K.: It may or may not work on this model of the drive. And it is completely not compatible on all the drives that we manufacture presently.
TG: When was the server required for the LP Installer to work disabled?
Ashley K.: he U3.com website is not a SanDisk web site and is not supported by SanDisk.
TG: We are not talking about all the drives SanDisk manufactures presently, we are taking about a download for a legacy product that has worked in the past and should work now. It the LP Installer was going to be disabled, notice should have been posted. There was no notice posted about disabling the LP Installer. Don’t try to play some cheap salesman trick by claiming that notice was posted about U3 applications in 2009. We know that the LP Installer was working as late as December 2011. When was the server required for the LP Installer to work disabled? I think that is a fair question and I have asked it at least twice.
TG: The website for the download of the LP Installer is U3.SanDisk.com.
Ashley K.: I understand and you have a very valid point.
TG: That website is a SanDisk website with links to Support, Knowledge, Forums, Driver Download Wizard, Where to Buy, Contact Us, and Warranty and User Guides.
TG: I have made a very valid point and SanDisk should do the right thing by making a working LP Installer available.
TG: Where is the solution?
Ashley K.: U3.com was a website that was ment to provide portable applications to the Flash Drives. This name of the website was U3.com instead for u3.sandisk.com.
Ashley K.: As U3.com’s servers have been taken offline, the portable applications can no longer be downloaded.
Ashley K.: And there is no solution to it at this point of time and it is neither expected.
TG: The website for the download of the LP Installer is a SanDisk website. The web address is not U3.com. The web address is U3.SanDisk.com and it represents itself as a SanDisk website.
Ashley K.: I am sorry, i believe that there is some disconnect. It was always U3.com.\
TG: I think this issue should be elevated to the highest levels of SanDisk management. This is unacceptable.
TG: Go to http://us.sandisk.com and you will see a SanDisk website.
TG: Make that http://u3.sandisk.com
TG: There you will see the download for the LP Installer that is a cruel joke, because SanDisk has disabled the required server for the LP Installer to work.
Ashley K.: The website which you are referring to is just the support page not the U3.com website from where the portable applications can be downloaded.
TG: We are not talking about portable applications. We are taking about the LP Installer. This is the webpage for the download of the LP Installer.
TG: What is the name of your supervisor?
TG: You are a jive taking fool Ashley. If you’re going to waste time, you should indicate such at the beginning of the chat.
Ashley K.: I am providing you the information that is available.
Ashley K.: I can transfer this chat to my supervisor.
Ashley K.: I can transfer this chat to my supervisor however I am afraid that he may provide the same information to you.
TG: Please do, because chatting with you is a disaster. You need to learn how to communicate.
TG: This topic is about the LP Installer which is available for download on a SanDisk website. This topic is not about U3 applications that have been discontinued since about 2009.