The M250 just "skips ahead" after powering back on!

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1

After powering off my Sansa M250 and then powering back on later:

1.  The M250 just “skips ahead” in the Audible audio book approx 1 minute.

2.  I am not changing any settings or browsing through the recordings when this happens.

3.  I have to rewind to get back to the original spot when I turned off the M250.

4.  I have updated to the latest firmware.

5.  I can’t find a FAQ that address why the Sansa is “skipping ahead” after being turned off, and then back on.

Please help.

Thanks.  Jeff

2

what if you pause it first? maybe its playing the one minute of track while your trying to turn it off.

3

I do pause it before shutting it off.  I have tried everything that I can think of.  I have sent in a tech support request almost 3 weeks ago and have heard nothing from Sandisk tech support.

Maybe I have to RMA this device?  I wanted to try to fix the problem in the event it is a user error or firmware issue…?

Is Sandisk known to have poor customer support?  Thanks.

4

Whats the current firmware on your player?  A firmware upgrade may help and avoid the delays inherent in an RMA process…

5

jringle wrote:
I do pause it before shutting it off.  I have tried everything that I can think of.  I have sent in a tech support request almost 3 weeks ago and have heard nothing from Sandisk tech support.

Maybe I have to RMA this device?  I wanted to try to fix the problem in the event it is a user error or firmware issue…?

Is Sandisk known to have poor customer support?  Thanks.

Sandisk has exceptional customer support, especially when you have to RMA a device.