I know this is an old thread, but I found the solution to the album art problem (I’m pretty sure.) I just bought one of these recently for about $35. Here are the steps to get your Sandisk Sansa Connect 4GB up and running like a champ:
1. Download and run the “device recovery” application.
2. Once your device has been recovered, you can download and run the Media Monkey program to use for tranferring music and updating the ID tags.
3. Here’s what seems to be the kicker, in order for the Sansa Connect to grab album art correctly, the Sansa Connect expects entries in at least a minimum number of fields. YOU MUST ENTER:
a. A title
b. An artist
c. An album
d. A date
e. A genre.
Once you’ve got at least these five fields with information in them, you can drag and drop a .JPG file into the album art for the song. Make sure the song is not already on the device (if it is, delete it), then right-click the song in Media Monkey and select “send to - Sansa Connect”. That should transfer the song WITH the album art.
Good luck all!
-Sam in Kansas
Message Edited by samelcamel on 07-09-2009 07:53 AM