Sport clip plus 32gb Bluetooth volume way too low

heya everyone
long time sandisk/sansa user, fuse was amazing … pretty much for audible exclusively because I don’t want to use my phone in the gym or run battery or distraction with emails…
just got my sport clip plus (32gb) and Bluetooth pairing worked BUT I can hardly hear anything. wired, no issue good volume. settings were “rest of the world” so it’s not that.

if anyone has an idea of increasing volume on BT (pixel buds a series) would be great to hear.

Hi @jdubzzz,

Please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask/

My Bluetooth earbuds have their own volume control and the volume is increased/decreased by a series of touches on the earbud. Have you checked to see if this is the case with yours?

I finally got it sorted. it was updating the driver and absolutely loving this device. thanks for getting in touch.