SMC has encountered a problem and needs to close...

Windows XP Home, SMC 4.256. Attempting to convert a short MOV file to my View 8g.

I repeatedly encountered subject error, which eventually mutated to SMC not even recognizing the View. This and a few other things prompted me to re-format my hard drive and reinstall Winduhs.

Now, with everything installed and fully updated, I try the conversion again, and get the same result.

Support is of no help.  They suggested I try Any Media Converter, which was totally unsuitable, creating a tiny image about a quarter of the size of the View’s screen.

SMC works fine on still pictures.

Any suggestions? How about a converter that actually works?