Screen is black on Sansa Clip Zip

SanDisk MP3 players All other MP3 players
1

I cannot get the screen on my Clip Zip to illuminate.  When I plug it into the computer it recognizes just fine. I can add and removed media as needed however the screen is black both when connected and off connection.  Not sure what can be done to resolve this issue.

Thanks!

2

The only thing I can think to do would be to try reapplying the latest firmware to the player (see the firmware upgrade sticky thread at the top of the forum)–perhaps this is a software glitch. If that doesn’t work, are you still within the warranty period (1 year U.S., 2 years EU)? If so, I would conact SanDisk for a warranty replacement.