The updater does three things: allows you to update firmware, download manual, and download Sansa Media Converter (SMC). You can already get the first two manually.
The most common reason for the updater to fail is it’s blocked by a firewall. It also works only for good people. So if you’ve tried everything and it still doesn’t work, then you are probably not good enough. Try catching up on your Hail Marys. Go out and do some community service, etc.
If the updater has decreed your PC unworthy, you can also try another PC, or post a pic of your mournful 3-yr old waiting for his Seka^H^H^H^H Snowwhite to be magically transported into his little player. Fine knights are to be found for a worthy kiddie in distress.
Some may say that SMC isn’t worth the trouble, but I think it’s a good app. To test your intestinal fortitude. Not too many app can say that nowaday.
Not to worry about being inundated with bothersome updates. The current SMC version, .256, has withstood the tests of time since 2008. With our good grace, it will continue to serve with distinction for many more years. I feel reassured that such fine piece of software can be so enduring. It’s a constancy I hold on to in the face of life’s vagaries.