Sansa starts at the same track, not where I left off everytime I shut down

Can someone give me some advice. No matter what track I am listining to when I shut down my Clip, it always starts on track 14 when I turn it back on.

Any ideas?

Thanks

do you mean when you select play all it starts on that track?

What’s your firmware? Upgrade your device to firmware 01.01.20

good luck