Sansa m250 - I'm not able to delete files or format device

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1

Hello

I’m having some serious problems with my Sansa m250.

  1. I have some 200 songs on my player; even though I can delete them in Windows Explorer, after I unplug the device and turn it on, all the files are still there…

  2. When I try to format it, Windows says: “Windows was unable to complete the format”, and the files are stuck there; none have the ‘read-only’ flag set

  3. The start-up time of the player is absolutely horrible, it takes it about 3 - 4 minutes to start. Why? There aren’t so many songs.

  4. Firmware update not available. It’s 3.2.8 I think

  5. All this is in MSC format…

:angry: So, the main problem is: I can see the files being deleted, I copy new ones, and when I start the player, the old files are still there and no sign of the new ones. What can I do to completely reset the device and erase all its contents?

PS: I’ve read a lot about Sansa mp3 players having software problems. This is what I don’t get: why such good players have such bad software?
Please help

Thank you

Message Edited by craciunb on 09-02-2007 05:51 PM

2

try to format the player in auto detect through Windows media player and if that fails, through msc mode by my computer

should fix the issue for ya.

3

It doesn’t work. I already wrote in the first post that formatting fails. Windows simply says it was unable to complete the format. What to do?

4

support@sandisk.com