Sansa Fuze is not turning on/charging (AT ALL!)

MP3 players Sansa Fuze
1

Okay, I made a new thread because most people here seem to be able to get their Fuze to turn on at some point, whether by their control or not. Well my 8 GB will not. 

One day I listened to it for a few hours, then set it down and unintentionally proceeded to let the battery completely drain, and it hasn’t turned on since.  I’ve tried the soft reset, but I can’t update the software or change modes because it’s not getting ANY charge. I’ve tried the USB charger and the wall charger, but I’ve yet to try the car charger. I notice no change when I plug either charger in, just a blank, black screen.

My mom thinks I broke it (I’ve only used it a handful of times and never so muched as dropped it) so I’d really appreciate any help.  I did try a forum search but it’s not the most effective tool when you’re not exactly sure what you’re searching for.

Message Edited by Wordsworth on 07-21-2009 12:33 PM

Message Edited by Wordsworth on 07-21-2009 12:34 PM

2

@wordsworth wrote:

Okay, I made a new thread because most people here seem to be able to get their Fuze to turn on at some point, whether by their control or not. Well my 8 GB will not. 

 

One day I listened to it for a few hours, then set it down and unintentionally proceeded to let the battery completely drain, and it hasn’t turned on since. 

This is what the  Power-Saver feature is for . . . to prevent this. Set it to turn of after so many minutes of in-activity.

If it is still under the 1 year warranty, why don’t you call Tech Support for help or a replacement?

3

That’s all fine and good, it wasn’t my device so I wasn’t going to change any of the settings. In no way should that permanently damage the device, that would be absurd.

I’ve yet to call tech because the thing is a few months old and shouldn’t have this kind of problem, so I wanted to see if there was something I might’ve done or could do to fix it.  Apparently it’s just a poorly made piece of equipment.

4

@wordsworth recently wrote:

That’s all fine and good, it wasn’t my device so I wasn’t going to change any of the settings. In no way should that permanently damage the device, that would be absurd.

 

I’ve yet to call tech because the thing is a few months old and shouldn’t have this kind of problem, so I wanted to see if there was something I might’ve done or could do to fix it.  Apparently it’s just a poorly made piece of equipment.

But first @, Wordsworth wrote:

Okay, I made a new thread because most people here seem to be able to get their Fuze to turn on at some point, whether by their control or not. Well my 8 GB will not. 

 

OK, I give . . . which is it?

I’ll agree that it shouldn’t permenently damage the device, and it may NOT be permently damaged, but . . .

problems arise regardless of whether the unit is a few hours, a few days, a few months, or a few years old; that doesn’t necessarily mean it is a poorly made piece of equipment. And that’s exactly why the Tech Support division of ANY company exists, so call them.

Or fess up to the real owner and let them call. Either way, it’s covered. :wink:

5

@wordsworth recently wrote:

That’s all fine and good, it wasn’t my device so I wasn’t going to change any of the settings. In no way should that permanently damage the device, that would be absurd.

 

I’ve yet to call tech because the thing is a few months old and shouldn’t have this kind of problem, so I wanted to see if there was something I might’ve done or could do to fix it.  Apparently it’s just a poorly made piece of equipment.

But first @, Wordsworth wrote:

Okay, I made a new thread because most people here seem to be able to get their Fuze to turn on at some point, whether by their control or not. Well my 8 GB will not. 

 

OK, I give . . . which is it?

I’ll agree that it shouldn’t permenently damage the device, and it may NOT be permently damaged, but . . .

problems arise regardless of whether the unit is a few hours, a few days, a few months, or a few years old; that doesn’t necessarily mean it is a poorly made piece of equipment. And that’s exactly why the Tech Support division of ANY company exists, so call them.

Or fess up to the real owner and let them call. Either way, it’s covered. :wink:

6

Sorry to bump an old thread, but I want to give an update and clarify a few things.

Tapeworm wrote:

Wordsworth @ recently wrote:

That’s all fine and good, it wasn’t my device so I wasn’t going to change any of the settings. In no way should that permanently damage the device, that would be absurd.

 

I’ve yet to call tech because the thing is a few months old and shouldn’t have this kind of problem, so I wanted to see if there was something I might’ve done or could do to fix it.  Apparently it’s just a poorly made piece of equipment.

 

But first, Wordsworth wrote:

Okay, I made a new thread because most people here seem to be able to get their Fuze to turn on at some point, whether by their control or not. Well my 8 GB will not.

OK, I give . . . which is it?

 

I’ll agree that it shouldn’t permenently damage the device, and it may NOT be permently damaged, but . . .

 

problems arise regardless of whether the unit is a few hours, a few days, a few months, or a few years old; that doesn’t necessarily mean it is a poorly made piece of equipment. And that’s exactly why the Tech Support division of ANY company exists, so call them.

 

Or fess up to the real owner and let them call. Either way, it’s covered. :wink:

  • The Fuze was my mothers, as clearly indicated in the first post:

Wordsworth wrote:

My mom thinks I broke it (I’ve only used it a handful of times and never so much as dropped it) so I’d really appreciate any help.  I did try a forum search but it’s not the most effective tool when you’re not exactly sure what you’re searching for.

  • When I said “my” it was to clarify that the problems I am having are different than the others, because it won’t come on at all.

Wordsworth wrote:

Okay, I made a new thread because most people here seem to be able to get their Fuze to turn on at some point, whether by their control or not. Well my 8 GB will not. 

  • I wasn’t trying to hide the problem or trying to fix it before she noticed, I just hoped there was some sort of reset or format option so I wouldn’t have to send the piece of ■■■■ back. 

Tapeworm wrote:

I’ll agree that it shouldn’t permenently damage the device, and it may NOT be permently damaged, but . . .

 

problems arise regardless of whether the unit is a few hours, a few days, a few months, or a few years old; that doesn’t necessarily mean it is a poorly made piece of equipment. And that’s exactly why the Tech Support division of ANY company exists, so call them.

 

Or fess up to the real owner and let them call. Either way, it’s covered. :wink:

It still won’t come on, and she got it as a christmas gift from her boyfriend last year (who I don’t believe registered it.) And since they’re no longer together, I’ve been unsuccessful in my attempts to acquire another. 

I just think this is ridiculous. It shut off after the battery ran out and just never came back on? That’s awful.  You can continue on with the semantics if you’d like, but you know that’s inexcusable. I hate Apple, but I’ve decided that in the future I’d rather spend my money on an iPod before settling with a Sansa.

7

Whether or not it was registered, it has a one-year warranty. Call Tech Support and use it. Or maybe Tech Support can give you a way to recharge the battery without replacing the unit. I really don’t understand why you won’t even call. 

If you think iPods are magically free of all problems, especially battery problems, I suggest you Google “iPod forum” “battery problem”