I have owned my Black 1 GB Sansa Clip for a little over 35 days now. I ordered it originally from NewEgg.com.
I have reasonable knowledge about computers and computer hardware, so feel free to explain things as they are.
The Problem :
It functioned the first time I used it. I plugged it in my PC, it charged, I put my music on it using WMP 11, and I went on listening with no problems.
When the time came that the battery was nearly drained or with no charge, I plugged it in my PC to restore the charge. Initially there were no problems with this, as WMP 11 (and my computer) deteced that the device was connected and the battery meter on the display of the Clip showed that it was charging. While I do not remember entirely, the particular day I was charging it I had my computer off and on standby intermittenly over about 24 hours. When I saw the next morning that the battery meter on the display indicated a full charge, I removed the Clip in order to use it. My computer had been turned off for about eight hours or so with the clip still plugged in from the previous day.
To my surprise, when I turned it on, the battery meter showed that there was little to no charge present right before the “Low Battery” warning screen flashed and it turned off completely. Naturally, I went to plug it back into my computer again, except this time the player was not detected and the charge meter on the device’s display did not indicate that it was charging. The battery “icon” on the screen simply remained empty and did not display the “charging sequence” that it had done before.
My first reaction was to go to the support page for the SanDisk Sansa Clip. None of the troubleshooting suggestions either applied to my problem or could render a solution. I then went to this forum and browsed many of the threads looking for something that might solve the problem. I came across a few things, but none of them have worked. Here’s what I’ve tried:
- I read the FAQ that’s here (http://www.sandisk.com/sansa/faq/) and the one stickied at the top of this forum. No results.
- I tried using all six of the USB ports I have. Nothing.
- I tried “forcing the player into MSC mode” before/while connecting it. Nothing again.
- I have installed the “MTP Porting Kit”. No changes.
- I tried a different computer in my house. Nothing.
At this point, I don’t know what to do. I was going to RMA the product back to NewEgg, but I miscounted the number of days I owned it, which exceeds their 30 Day RMA policy.
One thing I haven’t tried doing is using a friend of mine’s USB cable/connector. She uses the pink 2 GB Model of the Sansa clip and hasn’t had any of these problems. However, if it is a faulty USB cable – Why did it work the first time? And secondly, why would the display continue to show the “Connected” screen with the empty battery icon when the player is connected via USB?
In terms of using the Clip, I haven’t done anything that stands out to me as either something that would cause it to malfunction or void the warranty (however limited it may be). I went to the gym with it a couple times, used it when running, and a lot of casual use. I dropped it once or twice, but it didn’t do anything to the player to my knowledge.
On the other hand, there weren’t any significant changes in the hardware, software, or operating system of my computer during the time the clip was working. All my USB ports are 2.0 (remember, it worked before) and I have had WMP 11 installed. A few days ago Windows Upate upgraded my operating system to Windows XP Service Pack 3. I have tried potential solutions since then, and there are still no results.
Below there is a link to a short YouTube video* of mine that might better show you the problem I’m encountering. The focus is slightly off, but you can still see what’s occured.
Note the battery icon in the upper right corner of the player’s display. It doesn’t show a “charging sequence” like it did before.
The computer didn’t recognize the player either.
Hopefully someone here can find answer that I cannot. Otherwise, I might have to spend more money for either another new Clip or different MP3 entirely. This is really disappointing considering companies like SanDisk make great media like Flash Drives. It’s a shame that their MP3 players aren’t as impressive.
*Video may still be undergoing Youtube’s “processing” stage