I’ve had this one Sansa Clip+ for years now. It was freezing up on me so I updated the firmware on an old Win7 laptop (since Win10 won’t recognize it at all). At the same time, I deleted all the music on the microSD card and re-uploaded a newer, better-organized library. Same songs, better descriptions.
The Sansa Clip+ no longer freezes (yay) but on random songs will show:
(root)
(root)
Next:
in the display (boo). Doesn’t say what the next song is, just kind of derps out. There’s no rhyme or reason which songs are affected as far as I can tell.
All of the songs were working fine before the firmware/song update, and the changes I made to the songs were only to the filenames using the rename function, no metadata.
The Sansa® MP3 Player will support MP3, WAV, WMA, secure WMA, FLAC, Ogg Vorbis, and
audiobook formats.
Check to verify if the audio file type is supported. If the file type is supported, make sure
that the file is not corrupted and that its license is up to date.
Please refer below link to check more information:
So…like I said in my original post, the files ALL worked previously. Same files. Some new filenames, but same files. Now they do NOT work, after a firmware update.
I sent my question to SD Technical Support 3 weeks ago, received a Reference Number, but have not even received an email acknowledgement. I understand if there are delays, but has anyone else contacted Support successfully?
I am still waiting for a response for my issue; it has been 10 days since I have heard anything.
Please let me know what information you need from me to help resolve my issue? I am re-attaching the picture of the message I continue to get at times.
