I received my new Sansa Clip+ two days ago and experienced a number of problems.
I connected the phones in to listen to the installed music and the sound was spasmodic, going on and off. It appeared that the plug was not making a good connection and did not seem to seat securely.
The enclosed manual was for a different model so I downloaded the correct manual. Despite following the instructions I could not get the menu on the screen. I had a constant picture of earphones and the message “music”. I tried a number of things including holding the power button down for more than fifteen seconds to return to factory settings.
I was surprised to find I could not use Windows Explorer to move music files to the Sansa Clip+. I know it can be done using Media Player. I was also surprised that when disconnecting from the PC, the Sansa was not shown on the “safely remove USB” facility.
I feel that my Sansa Clip+ is faulty and have requested a replacement. I appreciate that not being familiar with the product is probably partly contributing to the problem. Any observations would be much appreciated.