Sansa Clip no longer shows text

Between one use and another my Sansa has stopped showing all text. It turns on and the background images are still there, but no text. The files are not lables and while I can scroll up and down there is only blank space where album and song titles should be. I have reset it, checked for updates, powered it down and back up and nothing has fixed it. Is there something else I can try? Please help?

I followed the instructions for the manual firmware download. It did nothing, in fact the device did not even seem to process the new software.

How about resetting it first and see if it makes a difference? 

http://kb.sandisk.com/app/answers/detail/a_id/188/~/resetting-a-sansa-player