Sansa Clip - My Computer is not "seeing it" when plugged in

MP3 players Sansa Clip | Clip+
1

I plugged my Sansa Clip into my laptop using the USB cord that was included with the Sansa.  On the screen of my Sansa, it is showing "Connected and a picture of hte unit and the computer monitor are showing.   However, when I go into Computer on my laptop, it is not showing this external device.   What could be wrong?  I was able to connect it to my laptop in the past without trouble.  I tried to download a firmware update but it didn’t work because it told me to plug my Sansa into the computer and wait until Windows recognizes it.  Well, it never recognized it, so I wasn’t able to update it.  Please help!  I’m trying to update my songs and this is frustrating. I should add:  My laptop has the Windows Vista, and my Windows MediaPlayer is the version 11.

Amy :cry:

3

I tried what you said, holding the center button down with the Clip off, while I connected the USB to the computer.  It still doesn’t see my device, but the device screen says connected, with that picture of the device and the computer monitor.   Strange…

4

Actually, something is wrong with the unit.  We had two of them.  I tried the other one out - as soon as it plugged in the computer recognized it.   I guess that’s what I get for buying the bottom of the line models lol.   I needed to save money at the time so it worked for awhile.   I got these probably 6 months ago or so.

6

And you didn’t think the fact that it worked for a while might have been relevant information to include in your initial post.