I plugged my Sansa Clip into my laptop using the USB cord that was included with the Sansa. On the screen of my Sansa, it is showing "Connected and a picture of hte unit and the computer monitor are showing. However, when I go into Computer on my laptop, it is not showing this external device. What could be wrong? I was able to connect it to my laptop in the past without trouble. I tried to download a firmware update but it didn’t work because it told me to plug my Sansa into the computer and wait until Windows recognizes it. Well, it never recognized it, so I wasn’t able to update it. Please help! I’m trying to update my songs and this is frustrating. I should add: My laptop has the Windows Vista, and my Windows MediaPlayer is the version 11.