Sansa Clip is connected, working, but not charging or being recognized on different computers

MP3 players Sansa Clip | Clip+
1

Hi there,

I have a problem with my newly bought Sansa Clip (8 GB):

Initially it was no problem connecting it to my computer and fully charging it.

Now as it was empty I wanted to recharge it, which actually seemed to work fine, but as soon as I unplugged it, it said

that the battery was only 15% charged (it was connected for several hours).
So I replugged it in my computer, everything seemed to work fine again and, as I was not at home, I let the computer shut down automatically after 4 hours.

Now I’m having trouble that:

a) the battery still gives me only 71%
b) when i connect it to my PC it say “connected” but I can’t find the device on “My Computer” anymore
c) Battery sign is not full but it doesn’t blink as it usually does when it is being charged

I’m using a Windows 2000 SP4-computer at home, the Clip is in MSC-mode (however I also tried to force it by pushing the center button when connecting), I haven’t changed anything about the other usb-connected devices and have tried all my usb-ports.

I’ve also tried it on a Win XP-computer, but here I find the same problem (whatever usb-mode I chose…)…

I’ve reset and formatted the device, didn’t help.

As the display states that it is being connected and as it actually is still working I don’t think that it would be a problem caused by a malfunctioning usb-cable or the more common error with the the broken internal battery connection.

Does anyone have any idea on what to do?

2

Use the player, and let the battery gauge get down to 20-25% then charge it again. In another charge cycle or two the battery will probably charge to the 95-100% region.

3

See if the run time corresponds to the battery indication. You should get around 14 hours of playback.

4

“when i connect it to my PC it say “connected” but I can’t find the device on “My Computer” anymore”

 In MSC mode it will be listed as a drive on the system, and not as the device.

5

Let me start by thanking for your replys.

a) Eventually I will have to test with a lower battery level of course and see whether it starts to charge then, I had something in mind like that…battery won’t charge up to 100% during the first charging procedures, however I’m more worried about it not being recognized

b) I know that it is being displayed as a drive, not as a device, in MSC mode, so it is not due to that (I would not use it in MTP-mode anyways, as I like it much better as MSC…)

So any more ideas?

6

I have tried differend USB-cords now aswell, so this does not seem to be the cause of the problem…

Message Edited by friteuseur on 08-20-2009 12:39 PM