Sansa Clip inoperable--need assistance

I’ve had the clip for only a few months and cannot get it to work properly.

Here are the symptoms:

1-turning it on shows the logo followed by a “low battey” message;

2-plugging into the computer shows “connected” with the clip and computer images;

3-the battery symbol image is only an empty outline and doesn’t blink;

4-after leaving it plugged in a while the battery doesn’t charge.

Any ideas out there?

Thanks.

Have you tried the Clip board?

Some USB ports don’t supply power for charging.  Especially hubs,  unless the hub has a separate power supply.

I would leave the Clip connected and charging a good long time–such as overnight–and see if the charging clicks in.

Thanks for your reply.

I’ve tried the unit with 3 different computers and even bought a charger for it. None work.

I’m wondering if I’ve over-charged it to the point of damage.

Your thoughts/ ideas?

Thanks for your reply.

I have left it plugged in to charge for days to no avail.

I’ve tried the unit with 3 different computers and even bought a charger for it. None work.

I’m wondering if I’ve over-charged it to the point of damage.

Your thoughts/ ideas at this point?

I wonder if you maybe have a loose wire on the battery. I would search the board for loose battey wire and see what others have tried.

Another possibility is the charging cable.  More than one person has noted that they can be somewhat finicky in making proper contact with the clip.  Since the cable on the clip is a “standard” issue mini to stnd USB cable, it would be fairly easy to find another one and see if that makes any difference in the charging capability of the unit.

I’ve also noted with my 2 clips that they sometimes get electronically confused and don’t want to behave properly.  At least in all my cases, a reset procedure cleared up any glitches and the units then behaved as normal.

Message Edited by fuze_owner-GB on 03-19-2009 04:46 PM

I’ve had my Clip 7 months and it has died on me in the same fashion. I think you will find that looking at the posts on here, it’s a common problem, for some reason the Clips do not have a very long life. For the price of them, probably not worth paying to get repaired, cheaper to buy a new one and more realiable make.

I am looking to get my money reimbursed from Sansa as something like this should last alot longer than a matter of months. But funny enough, not getting any response from emails that I have sent to them about this.

@shula wrote:

I’ve had my Clip 7 months and it has died on me in the same fashion. I think you will find that looking at the posts on here, it’s a common problem, f or some reason the Clips do not have a very long life. For the price of them, probably not worth paying to get repaired, cheaper to buy a new one and more realiable make.

 

I am looking to get my money reimbursed from Sansa as something like this should last alot longer than a matter of months. But funny enough, not getting any response from emails that I have sent to them about this.

 

 

As Spock would say…“That is not logical”.:smileyvery-happy:

Since there are very few moving parts in the clip and is mostly populated by electronic components; there isn’t a whole lot that just can go wrong with it; short of breakage of connections and so on.  With any manufactured device, a certain percentage of products will have issues, but to make a blanket statement saying that the clips ‘don’t have a very long life’ is unfair to Sandisk.

Message Edited by fuze_owner-GB on 03-21-2009 05:10 AM

What is the “reset procedure” you mentioned that “cleared up” glitches?

Thanks.

@gritz wrote:

What is the “reset procedure” you mentioned that “cleared up” glitches?

 

Thanks.

reset procedure

I had a similar problem.  Thought my clip died.  Bought new clip.  Same issue.  Thought maybe it was the USB hub.  Bought new hub.  Same issue.  Solution for me: Bypassed hubs and plugged device directly into the computer USB  port after restarting the computer (give computer time to load antivirus and connect to Net).  Keep in mind too that USB cables do go bad as well.