Sansa clip help

Hi, I’ve seen this problem posted a couple of times but nobody seems to have an answer so I’m just boosting it to the top of the queue in case anyone has discovered a miracle cure!

Sansa clip had about 5GB of albums and audiobooks on. I added one new audiobook and it seems to have entirely overwritten everything and is the only thing on there, or at least the only thing I can play.

When connected to the computer the clip still has 5GB of data on it, but all the folders appear empty. I’ve trialled plugging in with MTP vs MSC it seems to make little difference. I’d dearly love to get hold of the albums on there but can’t physically get to them.

Any ideas?

Hi @yc1,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting: