Sansa Clip 4gb post - mortem

Hi all,

Had my Clip for about six months with no problems great little player.  About a week ago I started to go jogging again after a back injury, so I clipped on my clip and of I went no problem.  The next morning I turned my clip on and the sansa logo flashed up on the screen as normal but then the screen went blank. Long story short my clip is now dead I have tried all the resets on here and tried using a wall charger differant USB slots the lot but all rescue attempts have failed. What killed my clip? was it jogging making a wire come loose or was it sweating making it short out inside?.

I have contacted sansa but not heard a thing, has anyone got them to fix a player? Is there a UK telephone number I can ring.

I got this clip to go running with because of the clip, would a silicone case have saved my clip. I ask because I will need another player to go jogging with and now I have my doubts about the clip.

Regards

Greame

Does your Clip turn on and behave normally when connected to external power (connection to USB displays “Connecting” and shows up on My Computer, connection to AC power displays normal menu with animated battery charging symbol)?  But it won’t power on when disconnected?

If so, it’s likely that a battery lead has disconnected.  I think I may have read on these forums that some set of Clips were susceptible to this problem.  In my case, I bought a refurbished Clip from woot.com and it arrived with that problem.

It does not show up when I attach it to the computer, screen stays blank and the computer can not see it.

Greame

And when connected to wall charger?

As I said in my first post the wall charger does not help.

@greamec wrote:
As I said in my first post the wall charger does not help.

Well, that could have been interpreted as “does not charge the battery,” which isn’t what I’m asking.

When I use the wall charger nothing happens the screen is blank. 

Cheers Greame

Hi all,

Had my Clip for about six months with no problems great little player.  About a week ago I started to go jogging again after a back injury, so I clipped on my clip and of I went no problem.  The next morning I turned my clip on and the sansa logo flashed up on the screen as normal but then the screen went blank. Long story short my clip is now dead I have tried all the resets on here and tried using a wall charger differant USB slots the lot but all rescue attempts have failed. What killed my clip? was it jogging making a wire come loose or was it sweating making it short out inside?.

I have contacted sansa but not heard a thing, has anyone got them to fix a player? Is there a UK telephone number I can ring.

I got this clip to go running with because of the clip, would a silicone case have saved my clip. I ask because I will need another player to go jogging with and now I have my doubts about the clip.

Regards

Greame

Please only post if you can answer any of the above questions, I have had the player for a while, I know how it works normally and just want to find out what killed it.

How do you expect anyone to answer your question?  Obviously your player has been physically damaged.  Do you think we monitor you with a camera all day to determine what you do with your Clip?

You really need to get out more. Hopefull someone who knows the problem or has had the problem can tell me what they think. But you clearly have not. I know my player has been physically damaged hence the title "Sansa Clip 4gb post - mortem ". Promisedplanet just ignore my threads I do not need yor stupid questions.

Greame

Message Edited by greamec on 07-02-2009 08:04 AM

Remember parents…hug your children!:smiley:

Mods please can you delete this thread as It has been hijacked and ruined, I have started a new one.

Regards

Greame

Mods, please add to the Sansa Clip FAQ an answer to the question “What killed my Clip?”

:smileyvery-happy:

Greame–

Unknown what happened to your Clip.  As I’m sure you know from other electronics, sometimes things “just happen.”  I have read here that sweat can disable a Clip (I haven’t faced that, but I guess I don’t sweat enough to drop drops onto the little fella).  If that’s the case, leaving the Clip alone for a few days to totally dry out can fix matters.  Sometimes, a fall can disconnect a wire from the battery–but then, you should be able to use your Clip when connected to AC or DC power.

Here’s the UK contact info., from the SanDisk website.  Hopefully, you have a 1-year warranty as we do in the States, so that SanDisk will replace your Clip.  Good luck! 

UK (English)
(44) 207-3654-193
9am - 6pm local UK time 
english_support@sandisk.com

Message Edited by Miikerman on 07-02-2009 10:50 AM

Greame–

Unknown what happened to your Clip.  As I’m sure you know from other electronics, sometimes things “just happen.”  I have read here that sweat can disable a Clip (I haven’t faced that, but I guess I don’t sweat enough to drop drops onto the little fella).  If that’s the case, leaving the Clip alone for a few days to totally dry out can fix matters.  Sometimes, a fall can disconnect a wire from the battery–but then, you should be able to use your Clip when connected to AC or DC power.

Here’s the UK contact info., from the SanDisk website.  Hopefully, you have a 1-year warranty as we do in the States, so that SanDisk will replace your Clip.  Good luck! 

UK (English)
(44) 207-3654-193
9am - 6pm local UK time 
english_support@sandisk.com

Greame–

Unknown what happened to your Clip.  As I’m sure you know from other electronics, sometimes things “just happen.”  I have read here that sweat can disable a Clip (I haven’t faced that, but I guess I don’t sweat enough to drop drops onto the little fella).  If that’s the case, leaving the Clip alone for a few days to totally dry out can fix matters.  Sometimes, a fall can disconnect a wire from the battery–but then, you should be able to use your Clip when connected to AC or DC power.

I think that a silicone case might help you in the future.  Note that it leaves some openings.  But it adds some moisture protection.  (And of course, you could put the Clip in a plastic bag.  But some on–really!!!   ;)  ) 

Here’s the UK contact info., from the SanDisk website.  Hopefully, you have a 1-year warranty as we do in the States, so that SanDisk will replace your Clip.  Good luck! 

UK (English)
(44) 207-3654-193
9am - 6pm local UK time 
english_support@sandisk.com

Hi Milkerman,

Thankyou for your reply, I will try the email address you gave me as the number seems to be dead. These guys make such great players and then spoil it by having rubish support.

I have been looking around and have decided not to get another clip but a Fuse with an armband instead, I like the card slot and the sound quality seems to be the same as the clip.

I think it was sweat that did it as it flashed on and then went dead. Its been a couple of days now so I think its a gonner.

Thanks again

Greame

The Fuze is a sweet (not sweat!  :wink: ) player, if you don’t mind the still small but extra size.  And the microslot is way good, to increase capacity. 

We have good support on the States; guess we’re lucky with SanDisk that way.  I got the phone number from the SanDsik support website; you might want to search a bit for another number, or call telephone assistance.

Don’t count your Clip out yet, by the way!  They seem to sometimes come back to life.  You may want to put it in a warm area for a few more days to make sure that it really is dried out, and then see what happens.  (I’d also try charging it then.)  Also, some people will rinse it out with de-mineralized water, to wash out any impurities (like the salts in sweat) and then let it dry out thoroughly.  (Of course, make sure the Clip is off before doing this!)  You may want to try that next, if it still isn’t starting up and if SanDisk doesn’t come through with a replacement.

The Fuze is a sweet (not sweat!  :wink: ) player, if you don’t mind the still small but extra size.  And the microslot is way good, to increase capacity. 

We have good support in the States; guess we’re lucky with SanDisk that way.  I got the UK phone number from the SanDsik support website; you might want to search a bit for another number, or call telephone assistance.

Don’t count your Clip out yet, by the way!  They seem to sometimes come back to life.  You may want to put it in a warm area for a few more days to make sure that it really is dried out, and then see what happens.  (I’d also try charging it then.)  Also, some people will rinse it out with de-mineralized water, to wash out any impurities (like the salts in sweat) and then let it dry out thoroughly.  (Of course, make sure the Clip is off before doing this!)  You may want to try that next, if it still isn’t starting up and if SanDisk doesn’t come through with a replacement.

Good luck!

When you say rinse it out do you mean to soak it in water or take it apart somehow? Iwill give it a few days and see how it goes. Maybe someone in the UK will read this thread and let me know what the UK support has been like. ( I am not hopefull). Does anyone on here fix clips I could send it out, I do not seem to have my reciept anymore so I think I may struggle with sansa anyway.

Cheers

Greame