Sansa 4gb Clip - Screen disappeared

Whilst charging the battery recently I unhooked my Sansa clip from the USB on my laptop without properly going through the safely remove hardware process - no reason I just forgot. Since then my screen has gone blank. I’ve tried re-setting and updating all the software but nothing has worked.

I just wondered if there is anything else I can try or have I blown the screen? Any help would be greatly appreciated.

Thanks

Clare

Something similar with mine.  My screen is burning out. getting dimmer by the day, dark lines through the text.  upper left corner blank.

Is there a way to get the screen to stay dark while charging???  this has to be the cause.   if there is no way to turn it off during charging, that is a design flaw and sansa should replace the screen

@clare50 wrote:

Whilst charging the battery recently I unhooked my Sansa clip from the USB on my laptop without properly going through the safely remove hardware process - no reason I just forgot. Since then my screen has gone blank. I’ve tried re-setting and updating all the software but nothing has worked.

 

I just wondered if there is anything else I can try or have I blown the screen? Any help would be greatly appreciated.

 

Thanks

 

Clare

For the Clip+, did you hold the on-off button down for 20-30 seconds or more (some people have reported holding the button down for up to a minute)?  For the original Clip, hold the on switch uppermost.

And so, the player is working, but without anything showing on the screen?  When you disconnected, were the player and computer in communication, or were they just connected without any activity between them?  If the latter, the disconnect shouldn’t have made any difference.

By any chance, are you still under warranty (1 year in the U.S., 2 years in the EU)?

@wolfpack0530 wrote:

Something similar with mine.  My screen is burning out. getting dimmer by the day, dark lines through the text.  upper left corner blank.

 

Is there a way to get the screen to stay dark while charging???  this has to be the cause.   if there is no way to turn it off during charging, that is a design flaw and sansa should replace the screen

Actually, not really similar to the other poster’s issue.   :wink:

By any chance, are you still under warranty?  If so, I would contact SanDisk for a replacement.

The screen will go dark under your screen off setting, when you charge via AC.  If you charge via computer, the screen will go dark after an hour (if I remember correctly).  Given the long lifespan of the screen, it likely would not make any difference for more than at least 5 years or more. 

My hunch is, your screen is defective and has a significantly shorter lifespan than the norm, unfortunately.

I had a similar issue… After disconnecting, the computer told me I had not done it properly… Even though I had ejected it like I was suppose to. The next time I went on to my Mp3 it had deleted all 250 of my songs and voice recordings I had saved. When I tried to connect it to my laptop latter to reload my lost songs, the Mp3 player would not even turn on. I tried holding the power switch up, buying a new connection cable, and using a USB port. What other options would I have? Thanks for your help.  :womanhappy: ~Megan