SanDisk's software and firmware support is terrible

Software and Apps SanDisk Dashboard
1

SanDisk provides good SSD products. However, their software (and firmware) support is terrible. They do not support any OS besides Windows: Linux users have no chance. And the latest Dashboard does not work on Windows 7: No chance for old users either.

What options can be suggested for Linux and Windows 7 users?

2

Hi @fedkad,

The Dashboard is a Microsoft Windows application.

Supported operating systems (32/64 bit):

  • Windows 11
  • Windows 10

Please refer to the article Dashboard Support Information:
https://kb.sandisk.com/app/answers/detail/a_id/15108

3

@Keerti_01 Hi,

That is what I am talking about: SanDisk SSDs are used in a variety of operating systems. SanDisk should provide an “operating system agnostic” way of upgrading SSD firmware. For example, a bootable ISO may be provided for checking SMART data and upgrading SSD firmware, so that the user does not have to run a “supported operating system.” I am sure that there are non-Intel platforms that use these SSDs; SanDisk support should cover also these…

4

Hi,

Have you checked our knowledge base articles?
(Get Support for Your SSDs and Flash Products | SanDisk)

Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | SanDisk)

5

Linux is a freakin mess. I’m glad no business wastes their time and money supporting it. It’s just increases the cost of doing business for the rest of us.

You want it supported in Linux -
Ask volunteers to do it.

6

I don’t agree with you. Actually Micro$oft is a mess.
:-1:

7

Good for you. Enjoy the Linux app :slight_smile: