SanDisk Professional Pro-G40 (1 TB) not recognized by Windows 11

Hello, I recently purchased a SanDisk Professional Pro-G40 (1 TB) Portable Drive for work use. I reformatted it to ExFAT with my MacBook so I can use it on the Mac and my work Windows 11 PC. The drive is recognized and functions well on the MacBook, but the Windows 11 PC does not detect the drive. I checked the Device Manager in Windows for the drive with negative results. The drive light for the Pro-G40 lights up while it is plugged into (USB-C) the Win 11 PC. I also tried another Win 11 PC with the same result.

Any suggestions? Thanks in advance!

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Hi @GiantFan ,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting: