Sandisk PrivateAccess Vault not working: keeps freezing

I just updated my Sandisk Private Access software for my SanDisk Extreme PRO USB 3.1 flash drive , and now when I enter my Private Access vault, it keeps freezing and showing the circular loading icon. I am using this on a Mac that is also up-to-date. Does anyone know how to fix this? Thanks!

Hi @gaverick88,

Kindly refer to the article SanDisk SecureAccess: Add Files and Folders to Private Vault :

Please contact the SD Technical Support team for best assistance and troubleshooting: