Sandisk MP3 Sport impossible to access the menus

I bought it a Sandisk Mp3 sport a few months ago. Since a few weeks, it has been impossible to scroll down or up on all menus. The consequence is that I cannot choose an album among the songs, I cannot exit random mode or access any settings. How can I fix this problem?

Hi @Robert1 ,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting: