Sandisk Clip + and windows 7

Hi,

I just have got a new one black clip + and I’m already angry! 

My computer doesn’t want to see this device! I tried literally everything and still doesn’t work. 

What have I done? Here you are: 

  1. Checked if I have the latest version of windows media player. Yes, I have. 

  2. I was changing between usb options MTP and the other one (msc) hundrets times and still nothing.

  3. Oh, I’d like to mention that there is no poping up error that something wrong with the usb device (not recognized). No. For my computer it doesn’t excist.

  4. Tried to connect it in all four usb ports. 

  5. “Refresh the driver”. Which driver? :stuck_out_tongue:

  6. I have two unknown devices in device menager but there are still there even if the clip isn’t connected, so… 

  7. Of course I tried to install new firmware, but it doens’t work with the unseen Clip. 

  8. “Try connecting to the back USB ports which may supply better power.” I’m not quite sure what does it mean but I plugged in my laptop battery for being sure. Still nothing :P 

  9. I would do format, but I’m afraid that it won’t help and it’ll end up with player without any system. For what? 

Any ideas? Any suggestions? 

I will be grateful… Please! 

Are you sure you have the usb pushed all the way in the player? The mini usb should make a click sound when all the way in. Same with the headphones.

Windows 7 has a different process, at least in terms of order of operations, for the Device Manager.

Give us some detail on your process steps using Windows 7, and what you’ve found.  The previous tips given here on the forum apply more directly to Windows XP or Vista.

Have you tried looking for the device using Windows Explorer?

The Clip+ is fully supported (all Sansas are) in the Windows 7 environment.

Bob  :smileyvery-happy:

  1. “Try connecting to the back USB ports which may supply better power.” I’m not quite sure what does it mean but I plugged in my laptop battery for being sure. Still nothing :P 
  1. I would do format, but I’m afraid that it won’t help and it’ll end up with player without any system. For what?..

 

  1. What they’re saying is to make sure you are using a USB port that supplies power as opposed to one that relies on the power of the device itself. Generally, USB ports on the back of the PC or ports on a separate card provide power, whereas the “convenience” ports on the front do not.

  2. Formatting will remove all the data but not the o/s - it’s in firmware.

are you connected to the internet when you connect the clip? I believe since Vista, Windows goes online to download drivers when you plug a device in.

Simplest fix might be to just reset the Clip. Do other USB devices show up (tray icon) when you plug them in? If so, my guess is USB is OK (or cable is OK if you’re using the same one). There are more involved fixes involving permissions, registry, device manager, etc., but if this were me I’d start be resetting the player, then plugging it in with the computer connnected online so it can get drivers. You will have (eventually) a new kind of device manager called “device stage”, which is actually just the old device stuff bundled together in one window with a few more options. At that point, when your player is plugged in, you get a little picture of it on your task bar (running programs area).

FWIW, I have Win 7 and a Clip+ and leave USB mode on “auto detect”.

Message Edited by mikem132 on 03-05-2010 12:18 PM

Message Edited by mikem132 on 03-05-2010 12:20 PM

mikem132 wrote:

are you connected to the internet when you connect the clip? I believe since Vista, Windows goes online to download drivers when you plug a device in.

Simplest fix might be to just reset the Clip. Do other USB devices show up (tray icon) when you plug them in? If so, my guess is USB is OK (or cable is OK if you’re using the same one). There are more involved fixes involving permissions, registry, device manager, etc., but if this were me I’d start be resetting the player, then plugging it in with the computer connnected online so it can get drivers. You will have (eventually) a new kind of device manager called “device stage”, which is actually just the old device stuff bundled together in one window with a few more options. At that point, when your player is plugged in, you get a little picture of it on your task bar (running programs area).

FWIW, I have Win 7 and a Clip+ and leave USB mode on “auto detect”.

Message Edited by mikem132 on 03-05-2010 12:18 PM

Message Edited by mikem132 on 03-05-2010 12:20 PM

Auto-Defect will only end up causing you trouble down the line…choose either MTP or MSC depending on which mode better suits your needs, and stick with the one mode.

Marvin_Martian wrote:

Auto-Defect will only end up causing you trouble down the line…choose either MTP or MSC depending on which mode better suits your needs, and stick with the one mode.

 

:stuck_out_tongue:

“Auto-Defect will only end up causing you trouble down the line…choose either MTP or MSC depending on which mode better suits your needs, and stick with the one mode.”

How?

Under Settings / System Settings / USB Mode.

And an explanation of MTP and MSC modes:

When your player is connected to your computer under USB MSC mode, your computer only sees the files that had been transferred to the player when the player was connected under MSC mode.  Likewise as to MTP mode.  Regardless, all the files show up and are playable on your player, under whatever USB mode setting.

A good reason why some people prefer to set the USB Mode on their player to either MSC or MTP:  on the Auto setting, the player tries to connect under MTP mode but then will fall back to MSC mode if the MTP connection does not work; the result being, you may have a mix of MSC and MTP mode transferred files on your player, making some of them not visible on your computer without switching to the other USB mode. 

Because MSC mode is more universal (playing with a broader range of operating systems, including Linux and on Macs, and without a need for Windows Media Player on the computer), some people prefer MSC mode.  However, note that DRM (digital rights management) files need MTP mode–they will not transfer sufficiently (the DRM license will not transfer) under MSC mode. 

I’ll stick with auto detect, as MTP is working fine for me and the player stays in that mode. I’ve seen problems like you describe for years with other players on other support forums, and nearly all are caused by people using more than one method/program to put files on the player. I believe it is essentially the same issue you reference.

For me, MTP is best as I use WMP to sync. It works with playlists, etc. and also allows me to add playlists without worrying about adding duplicate tracks–probably the main reason I stick with it.

Ok, I’m new here and not all that computer literate, but didn’t you just contradict yourself? I mean you said you’d stick with auto detect mode and then in then said MTP is working fine for you and the player stays in that mode.

I use Auto Detect, as long as there’s MTP available, the Sansa will connect as it has.  Auto gives me the added convenience of switching to MSC when I use the Sansa to transfer diagnostic data, keeping everything separated.  It works great for my situation.

Should you possibly run into any driver issues, be sure to manually select MTP mode to ensure that the Sansa tries to establish an MTP connection, so you can access the device using the device manager.  The same goes for the alternate mode; if you are using MSC, manually select so you can troubleshoot properly.

Bob  :smileyvery-happy:

Thanks for the feedback on that, nuetron_bob. I wonder if i can pose a follow-up question hopefully not to hijack the thread, and i may want to start a new thread becasue of the few questions i have concearning rhapsody and the modes for one thing. But I was going to subscribe to rhapsody and having already put alot of my own music as well as a few dowloads i bought from amazon and wonder if it will be ok to just leave the clip+ in auto-detect mainly because i’m not sure what mode these downloads and my own ripping were in. I also have avoided ‘connecting’ the clip+ to the sandisk set-up that keeps popping up when i plug-in because I don’t want it to automatically sync the whole playlist as it seems to say it will do. Is it ok to bypass this sandisk setup as i’ve been doing. (I’m using WMP to synch) I’m also wondering if when I subscribe to rhapsody-go how will the music i download from them be seperated from the stuff i have on already. Also will some kind of rhapsody screen pop-up without my prompting; in case i just want to add a few songs from say amazon or rip/synch a cd etc?

The AutoRun mask that pops up can be halted by selecting “take no action” and checking the “always” box at the bottom.  This is how I set up my Sansas, since I use several clients to manage the files on them.  The computer doesn’t know which one I want to use, so I disabled the option.

As for Rhapsody, with the Rhapsody 4 client open, if the Clip lists in Caps and smalls with no drive letter assigned (look in the sources pane on the left side of the Rhapsody interface), the device is in MTP mode, ready for subscription transfers.  If in MSC mode, you’ll see the drive letters listed with the internal / external memory.

On the WiMP question, you can manually select “cancel” on the auto sync pop-up, or go ahead and set up sync, simply deselecting everything (playlists, music, et cetera), then the media player will let you manually do your chosen transfers with teh PC’s library, CD rips, et cetera. Remember, WiMP can initially go crazy, but if you go to the setup screen and select your preferences, pressing the sync button again afterwards will tell WiMP to clean up the mess it tried to make on your Sansa.

Your subscription transfers will happily coexist with your other (Amazon) downloads without conflict.  The Sansa will list all of the song titles together. When you’re using Rhapsody, it will show all tracks as well, with “subscription” next to the To Go tracks, very handy for keeping track of everything.  On the device, the submenu (bottom button while the track is playing) is handy, select Track Info, and you’ll see the codec used, plus whether it’s a subscription track.  Rhapsody uses 160kb/sec wma for those.

Bob  :smileyvery-happy:

neutron_bob wrote: 

The Clip+ is fully supported (all Sansas are) in the Windows 7 environment.

So this means, I don’t need to install any drivers but can simply plug it in any mode and use Mediamonkey free to synchronise regular MP3s (no DRM)?

Yes–any drivers that are needed already are in Win7 or are in WMP 10 and above (needed for the Clip+'s MTP mode). 

With Windows 7, both MSC and MTP modes are supported natively.  The new WiMP 12 interface is more kludgy than WiMP 11, but that’s not surprising.  I thought I had finally figured out WiMP 11, and they (Microsoft) tossed be another bone…

The “device stage” is supported in MTP mode, a handy new interface.

Bob  :smileyvery-happy: