I have sent my product in for an RMA. and the representative said it would return to me after 7-10 days of arrival.  according to my profile on the Sandisk Support Site, the product had been received but, it has been 10 business days, and yet, there is no Estimated Ship Date or Actual Ship Date. what’s going on?!

We wouldn’t know. Try calling Sandisk; they’e the only ones who could answer that question.

it takes 7 to 10 business days for processing once the product is received. once it is processed the new one will be on it way to you. since it has been 10 business days and you still have no estimated ship date you can contact sandisk support and see what the issue is. 

Message Edited by drlucky on 05-19-2010 02:32 PM