Right/Next/Forward button turns volume down on new SanDisk Clip Sport

I just bought a brand new Clip Sport and out of the box the “Right/Next/Forward” button turns the volume down, it never works the way it’s supposed to. The “Left/Previous/Rewind” button works the way it’s supposed to. Is this normal, I’m guessing not. Any ideas how to fix it?

I also tried a factory reset nd upgrading to the 1.28 beta firmware, with no success.

No, that’s not the way it is supposed to operate. Return it and get another one. This one is obviously a dud.