Hi everyone, I’ve been trying to look for answers to this problem throughout the forums and technical support, but since it appears to have got even worse, I figured I would see if anyone can help me.
My Sansa has been buggy for a while, but finally stopped working and saying “Load image failed” (as many other people have experienced) . I tried downloading the Sansa updater, which installed but then couldnt find any updates, even though my device was connected.
So I tried the manual way and downloaded the firmware myself. At this point I could still go into recovery mode. I transferred the files and disconnected the device. It looked hopeful, like it was installing but then the screen went black and the blue ring remained illuminated. For a looong time.
Now the only thing it responds to is the power button, which when pressed, makes the ring go blue and the screen do nothing. Recovery mode will not work. Is there anything at all I can do? In another post someone suggested that removing the battery could help - thoughts?
Thanks so much for any help