Problem with Passport Pro and thunderbolt cable

WD External and Portable SSD External SSD for macOS
1

Hi,

Ok so I have a passport Pro 2TB with thunderbolt connection. It has worked fine for a year but plugged in to my Mac book Pro today and it is no longer recognised. learly the power is fed to the drive as the LED is lit and I can hear the drive working. The drive doesn’t show on the desk top, or in Disk utility. I have tried connecting to a Mac book air but the same problem is there. The data on the drive is important (photographs) so I really need to access.

Could the cable be faulty, if so can it be replaced. Any help please guys?

2

Hello,

This drive has an attached cable that cannot be replaced. If you need to recover the data on this drive I recommend you contact a data recovery company.

3

Many thanks for your advice