Private access no recognised by cruzer blade

I have tried to download private access to my Sandisk cruzer blade but all I get is this application only runs on sandisk flash drives and will not load anyone can help would be appreciated the lap top is running windows 10 Acer 500 GB 64 Bit the Sandisk is a cruzer blade 16gb

Hi @Bikeman928.

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for the best assistance and troubleshooting: