Private Access is already running

Have a SD Ultra USB 3.O getting message " Private Access is already running". Tried to remove the lock file but no luck. Read the info about “Secure Access is already running.” I don’t want to lose my encrypted files. Any suggestions?

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Hi @HalfBacker ,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

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Not sure how I open a support case since I have never done that before. I tried but it sent me to Western Digital and wanted me to open an account. Is this where I should be going?

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