Moved files to vault. Cannot log in. PrivateAccess menu prompts to set up again.

128GB Ultra Flair USB 3.0

I just set up PrivateAccess on my new USB drive, and moved files over to the PrivateAccess application.

I checked that they were accessible when unlocked, then proceeded to delete the originals and empty my recycling bin. That is when I pressed the ‘log out’ button thinking that it would simply prompt me to input my password again.

All the original files are still there in the PrivateAccess Vault, but when I open privateaccess-win.exe it only prompts me to set up the software again. There is no longer a ‘log in’ option available.

These were important personal files of which I no longer have the originals, and the only copies are now encrypted and inaccessible.

Hi @Lutro,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting: