SandDisk Private Access not responding

I have a SanDisk USB drive with private access, I was transferring files when it crashed and since that crash every time I launch the app it works fine but once I put my password in it just does not respond it continuously loads but nothing ever happens. Does anyone have any solutions to this?

Hi @Amack97,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for the best assistance and troubleshooting:
https://kb.sandisk.com/app/ask

I have the sam issue. The password is not been recognised. What can In do to get into the memory?