Nothing happens when I click on sandiscsecureaccessv2_win

[djacobs]

I can see that the files still exist in the encrypted vault but nothing happens when I click on the application.

I tried deleting the application and downloading v3 but it said a previous version was being used.

I bought a new stick and moved the encrypted files into the vault with the same password but they stayed encrypted.

Any help would be appreciated.

[schnuffyrex]

Hello, 

in that case where you used the previous version 2 to encrypt the files you will need to contact the support to provide you the link to the version 2  so you will be able to restore the encrypted files again

here is the contact link

http://kb.sandisk.com/app/ask/

[usbstickmaster]

Hi, are you still interested in recovering your data or you got rid of your Vault and/or USB Stick?

I can help you save it if you are still interested in recovering your data.