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1

I have update Sandisk secure Access to version V2 5.4.16W from version V2 5.4.7W or V2 5.4.15W I don’t remenber, and the file cripted in the Vault can’t be opened.

What can I do now?

Thank you.

Best regards

2

:smiley:   Hi Marg76,

Dear member of SanDisk Community, welcome.

Remember that, there are two softwares, one for Windows and one for Mac.

And SanDisk SecureAccess Software you must install in the UFD.

The latest version of SanDiskSecureAccessV2, you can download (free) from here:  

         http://kb.sandisk.com/app/answers/detail/a_id/2399
         http://kb.sandisk.com/app/answers/detail/a_id/2413

1-     Download on the UFD, to SanDiskSecureAccessV2_win, (if you have PC).

Beware 1: If you figure thus: SanDiskSecureAccessV2_win .exe , go Tools/Folder Options/tab/View/ and tick: hide file extensions, by the way, you notice, that are also branded the choices: hide files protected, and do not show hidden files and folders.

2-     Then, you install the program, password, etc. And you will have two files:

2.1-  SanDiskSecureAccessV2_ win , (the application).
2.2-   SanDiskSecureAccess Vault (which is the folder that contains the encrypted files).

2.3-   If you lose or delete to SanDiskSecureAccessV2_win (2.1), there is no problem, as other download, and ready.
2.4-   But if you lose or delete a SanDiskSecureAccess Vault (2.2), missed all content (maybe with Recuva can recover).
2.5-   If, you can change the name, the application (2.1).
2.6-   Do not you can change the name, the folder/Vault (2.2), because the name is generated by the application (2.1), and if you change it, the application will not open, and will generate a new Vault.
2.7-   If, you can move on, too, to the application (2.1), a any folder.
2.8-   You can not move the folder/Vault (2.2). You should leave it in the root of the UFD, because that is where the going “find” the application (2.1).

Beware 2: Always make, backup content, copy the Vault, clone the UFD, etc., and save everything in “safe place”.

Luck.

Regards, Alfred.                                                             (Google translated)

3

Can you live with those files in the SecureAccessVault folder delete? You can also start new by just deleting the folder and reconfigure this.