There is No root directory listed in the file folder for my Fuze +. The first file listed is named Audible.Is this where I download updates to? If not how do I get the root directory back?
I always advise putting the player into MSC mode before trying to manually install (or update) the firmware. This allows your computer to see and display the actual folder/file heirarchy the same as you do on your computer. After connecting in this mode, you will see several folders (Music, Playlists, Podcasts, Audiobooks, Recordings, etc.). This is your root directory. Drop the extracted firmware file here. Not IN any of the folders, but along side of them.