Need help! My clip+ 4gb wont read 16gb micro sd..

I just bought sansa clip+ 4GB. I’ve inserted 16GB SDHC micro SD with some music in it.

I checked on System Setting > Info, the clip+ has detected the 16gb micro SD. But when I wanna play the music on the micro SD, it showed EMPTY (nothing in it). I’ve tried my other 16GB micro SD, still get the same problem.

I’ve returned to get replacement and it has the same problem.

Can someone help me? What should I do? :cry:

Sounds like you’re doing something wrong.

Exactly how are you trying to play music from the card? If the ID3 tags are good, the songs will be listed with all the others in the lists (Artists, Albums, Songs, Genres, etc.). Or are you using folder View (at the bottom of the Music menu).

Are the songs you put on the card a valid and supported format (.mp3, .wma, .flac, .ogg)?

Yap, the id3 tags is fine and the format was mp3. I play it either with Play all and folder view, still can’t find any songs…

i just inserted the other micro SD with 2GB and it stucked on refreshing media page… It keep restarting by itself and I can’t do anything with it. It won’t work at all…

This is sucks!

S4m0302 wrote:

 

Yap, the id3 tags is fine and the format was mp3. I play it either with Play all and folder view, still can’t find any songs…

 

i just inserted the other micro SD with 2GB and it stucked on refreshing media page… It keep restarting by itself and I can’t do anything with it. It won’t work at all…

 

This is sucks!

 

 


 

 

Since the clip+ has recognized the other cards, it’s probably not the player but some data on the cards that’s causing the problem.  How was the music loaded onto the cards?

To begin with, what I recommend is that you make a backup copy of the music from the 2gb card onto your computer, then format the 2gb card ( as FAT and with the quick format unchecked ).  After that’s done, drag-and-drop the music back onto the card.   Then see if the clip+ will show and play the music.

If that works, the 16gb cards need the same treatment.  Only format them as FAT32, since the capacity is higher than 2gb.

@mags1230 wrote:

Since the clip+ has recognized the other cards, it’s probably not the player but some data on the cards that’s causing the problem.  How was the music loaded onto the cards?

 

To begin with, what I recommend is that you make a backup copy of the music from the 2gb card onto your computer, then format the 2gb card ( as FAT and with the quick format unchecked ).  After that’s done, drag-and-drop the music back onto the card.   Then see if the clip+ will show and play the music.

 

If that works, the 16gb cards need the same treatment.  Only format them as FAT32, since the capacity is higher than 2gb.

 

I already did every step that you recommend. Unfortunately it didn’t work.

Now the clip+ just keep restarting (on and off again) and it can’t be connected to the PC.

I think I’m going to return it and get refund.

Let’s split the solution into several parts.

First, the player itself.  Remove the microSD card, and see that the player works normally.  If the device keeps restarting, or gets stuck in the database refresh stage, you most likely have a bad file loaded in the internal memory.  Were any files transferred in your previous step?

If the device will not connect, start with the device turned OFF.  You can force a basic MSC connection, where the device is directly accessible like a flash drive, by holding the center button depressed while connecting.

Despite the different problem description, try the steps listed in this link.

See that the device starts up normally.

The next step is to transfer a few files to the internal memory of the Clip+, and see that they play.  For these files, be sure that they are indeed mp3 or one of the supported formats, and that the ID3 tag metadata is correct.  Use ID3 v2.3 ISO 8859-1 (Latin-I).  This is the default output from Windows Media Player.

Bob  :wink: