I really like these players (I have the Clip and a friend has different model). And because I like it so much, it makes the few annoying things really bother me. Soon I’ll be wanting to get player with more capacity. I’d love to be able to stick with Sansa, but if these issues don’t get addressed I’ll probably buy something else.
As many others have noted, listening to books is a frustrating experience because you loose your place in the book any time you want to listen to music or even connect to the computer.
#2: Gapless Play
Not everyone listens to 3-minute sound-bite pop-music. I’m a jam band fan. But I know this issue applies to classical music as well. Having gaps in music it s HUGE turn-off for a “music” player.
#3: Larger Capacity
Put those 16, 24, 48, 64, and 256 MB cards in these machines. We’ll buy 'em.
#4: Separate Books from Music
Book “files” can not be put in the “book” folder (unless they are Audible Audio .AA files). So then if you play tunes randomly, it sometimes plays book files.
PS: Replying to these forum posts every few days would be a good customer service “feature” too.