My Sport Plus is not working properly

MP3 players Clip Sport Plus
1

My Sport Plus is not working properly. It’s locked from yesterday and I cannot unlock it, no matter what I try to do. Besides, sometimes It doesn’t start when I turn it on. I can connect it to my computer and manipulate the files (Right now i’m backing up all my music, just in case).

Could you give me some advices?

Thanks!

2

Hi @Kroll,

If your SanDisk Sport Plus is locking up and not starting consistently, it could be a firmware or hardware issue. Since you’re able to connect it to your computer, it’s good that you’re backing up your music—definitely complete that first.

After that, try performing a factory reset (check your device manual or SanDisk support site for the exact steps). If the issue persists, it’s likely a hardware fault, and you should contact SanDisk Support for a replacement if it’s still under warranty.

3

Hi Kelly.

Thanks for your answer. I try the Factory Reset a couple of times, with no luck at all. There’s no Sandisk Support where I live. Can I try something else, like a Firmware process? I’m really happy with this MP3 and I’d like to save it.