Cell phone recently displayed message saying SD card was removed. Tried reboot, removing card, placing card in ohter phones. Nothing worked. I then tried to access the card on a computer and the computer did not recognize the card either. Is the card dead or is there a way to save the data on the card. Please dont tell me I have to clean it or format it. The card is not found so I cannot format it. There is no physical damage.

:smiley:   Hi Esings,

Dear member of SanDisk Community, welcome.

Return it, is dead.

Do not grieve more friend, contact SanDisk Technical Support who will replace the device, if it’s authentic and is within warranty.

Link: http://www.sandisk.com/about-sandisk/contact-us/


Regards, Alfred.                                (Google translated)