I just bought a new Clip Sport Plus (update 2.02 installed) and have been struggling with the empty playlist problem that so many seem to be experiencing with various Sandisk MP3 players. I’m sorry for yet another post on this topic but I really need some help.
I’ve researched articles on this blog and experimented with several approaches, but have had frustrating and inconsistent results after several hours of trying.
After several failed attempts, I decided to create a test folder with 3 files and meticulously follow the instructions on the Sandisk support page for the Clip Sport Plus using WMP. I decided to created a folder called FolderA with three MP3 audios, Song1, Song2, and Song3 so that I could send an example to this forum. Before I did, I dragged this folder (containing the playlist) to the Clip Sport /Music folder and amazingly it worked.
Having believed the problem solved, I went to my actual desired folder and followed the exact same procedure and was disappointed to find the playlist empty. Here’s the contents of the test playlist FolderA that worked:
and a truncated version of the desired playlist folder ACI_1-10 that did not work
(truncated because there are actually 12 files in this folder)
Both folders were built identically and both reside in the /Music folder on the device. Both playlists show up when I look in the playlists on the device, but FolderA is populated and works properly and the other is empty.
Thinking that the underscore and dash in the folder name might be causing the problem, I repeated the process with a folder having only letters and numbers to no avail.
I must be missing something basic, so if someone has cracked the code on how to make playlists work properly, I would very much appreciate the help. Thanks!!!