Lost password option

Hello all,
As I am new here, I hope I picked the right group to put my question in.
I lost my password for SanDiskSecureAccess on my UBS drive.
I read there is an option: Lost your password to get a hint.
On my version (SanDiskSecureAccessV3_win.exe) this option is not present.
Can someone please help?
Thanks in advance.
Regards, JoGo.

If the password hint option isn’t available in SanDisk SecureAccess, your best options are to check for updates to the software, and contact SanDisk Support for assistance. If accessing the files is your top most priority then you should consider using data recovery software, though it’s difficult to work with encrypted files.