Password issue

Hello all,
As I am new here, I hope I picked the right group to put my question in.
I lost my password for SanDiskSecureAccess on my UBS drive.
I read there is an option: Lost your password to get a hint.
On my version (SanDiskSecureAccessV3_win.exe) this option is not present.
Can someone please help?
Thanks in advance.
Regards, JoGo.

Hi @JoGo
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask