When selecting photos/videos to copy to the iXpand USB 3.0 drive the app doesn’t show whether or not the files are photos or video. On the iPhone videos show a time length, so you can tell it is a video. I have many videos that were shot of the same subect matter, so the thumbnails all look the same. Some videos are duds (a few seconds long) and others are an hour or more. There is no way to even tell if these are video and, if they are, how long they are.
There is no progress bar or any indication of how long files take to copy to the iXpand drive. It ust says “copying files” or some such.
Copy files from my iPhone to the drive is extremely slow and ran my fully-charged iPhone completely dry several times when trying to back up the photos and videos from my phone.
I brought these issues up on the Sandisk chat page and on the phone with customer support, but the people I dealt with could barely manage English and it was clear they had no idea what I was talking about. They kept diverting to solving some other unrelated issue. I spent several frustrating hours on this and finally gave up. The Sandisk support was the worst I have ever encountered. I can barely use my iXpand drive and the support was of no help at all.
Other storage company solutions, like Lexar, work much better and the apps are far superior. I like the design of the iXpand drive, but unless the app is improved to at least have similar functionality to the other solutions I already use, I will avoid the Sandisk crappy solution.