I read the message below that asked how to load music. I went into my music folder. On the left side of the screen it says copy file. Clicked on that, then it pops up a window to pick where to copy it to. Clicked on Sansa and then the music folder and hit the copy button. When I hook the Sansa player up to the computer, it shows all the music is on there. But when you unhook the player from the computer, all it shows are the songs that came preloaded, none of the songs I loaded.
I already have the songs as mp3’s on my computer, so that can’t be it.