I read the message below that asked how to load music. I went into my music folder. On the left side of the screen it says copy file. Clicked on that, then it pops up a window to pick where to copy it to. Clicked on Sansa and then the music folder and hit the copy button. When I hook the Sansa player up to the computer, it shows all the music is on there. But when you unhook the player from the computer, all it shows are the songs that came preloaded, none of the songs I loaded.
I already have the songs as mp3’s on my computer, so that can’t be it.
Your music must have proper ID3 tags on each file, more specifically, ID3 v2.3. The Sansa finds these files via the ID3 tag.
I don’t have enough information on your “copy to” operation. We need to know what application is being used, and a bit of information about your computer (operating system). The Sansa will accept files in one of two communications modes, from a whole range of sources, but the music needs those tags.
Let us know some more details, and we can go from there.
Be patient with me. I’ve used a computer forever, but I’m not good with technical stuff. Okay. We are running Windows XP, Version 2002. Under system info I found the following: Intel Pentium 4 CPU, 2.40 GHz, 2.39 GHz, 504 MB of RAM.
When I click on My Computer, and navigate to my music folder, and click on one of my “songs”, this is the info it shows on the left side (which is I guess a navigation/information bar).
Song Title
Size: 3.69 MB
MPEG-4 Audio file
I can’t find any “tags”. Maybe I’m not looking in the right place. I right cliced on the song and hit properties, but still didn’t find a “tag”.
I have an Ipod, so I have Itunes loaded on my computer and it manages all our mp3 files. Could this be part of the problem? The paperwork that came with the Sansa clip said I have to load the Rhapsody software and create an account. I haven’t done this. Do I really need two separate software programs?
Also, I googled mp3 tags and found Picard software. I thought about downloading it to see if that helps. I tried going to properties on each music file and entering the info under the value. But that still didn’t work.
Before you download a bunch of stuff, or install programs you might not necessarily need, here are some info.
You don’t need rhapsody, and id3v2 tags aren’t necessary for the player to “find” the music. it’ll read the extensions, and if it isn’t mp3, ogg or wma, it won’t “see” the music.
it sounds like your library could possibly be in AAC format, because you use ipod / itunes, but that’s only an assumption from the symptoms you described. Please check the extensions of your music to verify they are in fact mp3.
Be patient with me. I’ve used a computer forever, but I’m not good with technical stuff. Okay. We are running Windows XP, Version 2002. Under system info I found the following: Intel Pentium 4 CPU, 2.40 GHz, 2.39 GHz, 504 MB of RAM.
When I click on My Computer, and navigate to my music folder, and click on one of my “songs”, this is the info it shows on the left side (which is I guess a navigation/information bar).
Song Title
Size: 3.69 MB
MPEG-4 Audio file
I can’t find any “tags”. Maybe I’m not looking in the right place. I right cliced on the song and hit properties, but still didn’t find a “tag”.
right there is your problem. your files are MPEG-4 probably .m4a format since you are using itunes. you will need to convert them to MP3 or wma.
Mine did the same thing, I had to reset the format, delete everything and reload songs, then wait until I turned it on and off about a hundred times till it refreshed the database and the songs finally appeared. Then it refreshed itself the next couple times I turned it on, then locked up. I shut it off again, and now it’s working fine. My sister says her 2g is temperamental too. Sometimes they don’t work cause they don’t feel like it.
